Kiko Me Loyalty Program
Terms & Conditions
This KIKO ME rewards programme is operated by KIKO S.p.A. (hereinafter, "KIKO"), a company incorporated under the law of Italy, with registered office in Bergamo (Italy), at Via Guido e Giorgio Paglia no. 1/D, registration number at the Companies’ Register of Bergamo and tax code 12132110151, VAT number 02817030162 (“Promoter” or “KIKO”).
KIKO is the global owner of the websites and webApp KIKO as well as the brand “KIKO”.
These terms and conditions together with the KIKO’s privacy policy (the “Privacy Policy”) , which together shall be referred to as the “Programme Terms & Conditions”, apply to participation in the KIKO Me Programme (as defined below).
This KIKO Me rewards programme (“Programme”) is open to any consumer aged 18 or over, whilst the participating countries in which consumers can enrol and access to the benefit of the itself are: Italy, Bahrain, Jordan, Kuwait, Oman, Qatar, United Arab Emirates, United States, France, Germany, Belgium, Spain, Portugal, Switzerland, Andorra, Poland, the Netherlands, United Kingdom and Ireland.
The loyalty programme can only be accessed online on the official KIKO website and in stores belonging to the KIKO MILANO group (are excluded from the program websites selling KIKO MILANO products, KIKO corners in Department stores, automatic vending machines, etc.).
No purchase is necessary to subscribe for a KIKO Me account (“account”) and become a member, but purchase is necessary in order to earn points and qualify for tiers within the KIKO Me Programme (“Programme”) (see clause 6 for further details). Internet access and a valid email address are required.
KIKO ME Programme Period: The programme will launch 00:00 Gulf Standard Time on the 01 of September 2024 and will continue to be available until such time as notified on the KIKO Milano website by the Promoter. Two months’ notice will be given by email and online to account subscribers before the programme terminates.
To Subscribe to KIKO ME as a New Member: starting from the Programme launch date as specified at clause 3, consumers mustvisit a KIKO store and subscribe by providing their mandatory data (full name, email address and date of birth) and eventually their phone number as well as their delivery address as optional data, accepting the Programme’s Terms & Conditions to create an account and become a Member. When a customer registers his/her personal data or creates an account, KIKO will require also privacy consents – as listed in the KIKO’s privacy policy – for marketing and profiling activities which are not mandatory for the subscription of the Programme but, if provided, allow to fully enjoy the Programme.
Consumers are not permitted to enrol in the Programme more than once at a time. If it is discovered that a consumer has enrolled into the Programme multiple times, then KIKO reserves the right to suspend or terminate such consumer’s account.
To Earn Points: starting from the Programme launch date, Members can earn points as per the instructions below: a) In store: On payment, before conclusion of the transaction, the participant must indicate their participation in the programme in one of the following ways: i. by presenting their QR Code via their personal device; ii. by showing the email received during registration; iii. by providing the email address used during registration to the programme. b) For every 1 EUROspent at a KIKO store or online in the countries listed in paragraph 1, one (1) point will then be awarded to the Member’s account.
Members are not eligible to earn points for receipts previously issued or for sales previously made online. Additionally, points relative to a transaction concluded without the member being prior identified according to clause 6a or 6b, cannot be earned retrospectively.
Exceptions: a) Points will not be calculated or credited to Members for sales or transactions of 11 euro or lower. Calculation of points will be carried out according to the total price of products and services and points will be credited on the basis of rounding down to the nearest whole number.
b) Points will not be calculated or credited for any delivery costs or gift wrapping. c)Points will not be calculated or credited to members for any Gift Card purchases, however points will be credited for the use of a Gift Card for a purchase.
Membership Tiers (“tiers”) within the Programme: Tier 1 (“Stylish”): – Members with 0 to 50 points earned in a 12-month period will qualify for this tier. Tier 2 (“Artistic”): – Members with between 51 and 100 points earned in a 12-month period will qualify for this tier. Tier 3 (“Creative”): – Members with over 100 points earned in a 12-month period will qualify for this tier.
Further Tier Details and Conditions: a) New members registering to the KIKO ME Programme will immediately be eligible for a “Welcome back” gift for their second purchase in case the amount spent reaches at least 30 euro The member will have to choose the gift from a list of full-sized products (the list will be communicated in store and online). Gifted products are subject to availability. This reward is available until the anniversary date (registration day).
b) At the point of subscribing to the programme, all new members will automatically be enrolled into the Stylish tier, where they will remain for a period of 30 days. After this 30 days period, members will qualify for the Tier corresponding to the total value of any purchases made within that period with a deduction for the value of any products that have been returned, and will remain in that Tier for the following 11 months c) At the end of the first 12 months period from the point of subscription, the Tier that a Member will be allocated to depends on the number of points that the Member has accumulated in the preceding 12 months. d) At the start of each new 12 months period, the number of points a Member has collected during the preceding year will be depleted down to zero and the Member will be moved up a Tier, down a Tier or remain in the same Tier depending on the number of points accumulated within the preceding 12 months period. e)Tier benefits can be used in conjunction with other offers such as sales discounts and discount codes. f) New Member and Stylish Members will receive the following benefits: i.New Members and Stylish Members will qualify for VIP Care for the duration of their subscription (see clause 10).
ii. Members will qualify for a birthday gift of their choice when making a purchase in store for a period of one week before their birthday (the date as stated at the point of subscribing for an account) and for a period of thirty days after this date. The choice of gift will be from a list of full-sized products which will be communicated in store and are subject to availability. g) Artistic Members will receive the following benefits: i. In addition to the benefits for Stylish members, Artistic Members will also be eligible for either a free 30 minutes beauty in-store consultation related to the Programme. ii. Artistic members can also gift an in-store consultation to a guest. iii. Artistic Members will also receive, once for every year of membership within Tier 2 “Artistic”, a gift of their choice with a purchase made of a minimum value of 30 euro. The gift will be awarded only at the condition that none of the products in the purchase are under any type of consumer promotion (such as product discounts, offers, product sales, pay 1 take 2, etc.) The choice of gift will be from a list of full-sized products which will be communicated in store and are subject to availability. h) Creative Subscribers will receive the following benefits: In addition to the benefits for Artistic members, Creative members will also receive an additional KIKO Me beauty consultation either in store or online (as outlined above) for one person. For the avoidance of doubt, no guest is included in this benefit. i) The Promoter reserves the right to also offer members from different tiers exclusive offers, event invitations and upgrades throughout their membership. All applicable conditions relating to each offer will be outlined clearly in the communication of such. j) Members can only use one benefit per purchase. l) Members can earn points and benefit from the rewards in all countries participating to the Programme.
Points Crediting Timeframes: Any bonus points awarded to Members for any reason will be credited to a Member’s account according to the timeframe indicated on each occasion, save for any technical issues which may delay crediting.
Points Balance Check: Members can check the balance of their points accumulated by visiting their account online, on the app or via consulting their Kiko ME digital card.
Points Cancellation: In the case of total or partial restitution of goods or services purchased both on the website and in store, for which points have been awarded (for example, in the event that the Member exercises their right to withdraw or rescinds the contract, or in any case returns the goods relative to the purchase for which the points have been assigned), KIKO will cancel the points assigned in proportion to the amount reimbursed and according to the points earned on conclusion of the transaction.
Account Termination: a) Members may terminate their account and membership at any time simply by contacting KIKO MILANO Customer Service or by visiting the FAQ page on the Promoter’s website b) KIKO may exclude a Member from the Programme, revoking their membership with immediate effect for just cause, providing written communication to the Member containing their reasoning. Just causes include but are not limited to, the fraudulent or abusive use of the Programme or other violations of the Programme Terms & Conditions, or the applicable laws. Termination will no longer permit the accumulation of points on purchases made and will lead to the loss of the benefits connected to the membership tier of the Member. All previous points earned will also be forfeited and cannot be used by or transferred to another Member.
Personal Use: Only Members who make purchases for their own personal consumption may earn points. Therefore, Members who make purchases for commercial or professional activities are excluded.
Modification: KIKO reserves the right to integrate or modify the Programme Terms & Conditions, ensuring that any modifications made do not harm the rights acquired by Members. Any modifications made will be announced to Members via dedicated communications published on the website.
Premature Suspension or Termination of the Programme: KIKO may suspend or terminate the programme as per the timeframes outlined in clause 3. The premature termination and suspension (with the relative consequences) will be communicated to members at least 30 days in advance or, with regards to suspension, with as much advance warning as possible or, at the latest, immediately after the occurrence of the same. Said communication may be made by KIKO via the website, via the mobile app, at the Kiko Milano Sales Points or via other communications relative to the programme
KIKO Customer Services: For any questions or complaints regarding the Programme, Members can contact KIKO Customer Services or the Data Protection Officer (“DPO”) at the email address dpo.kiko@kikocosmetics.com or consult the “FAQ” (Frequently Asked Questions) on the website
KIKO seeks to run a fair and secure programme and prevent abuse. If you participate in a way that is not consistent with these Terms & Conditions, your account will be terminated. Any benefit or points awarded may be void and recoverable, and the Promoter reserves the right to bar you from participating in the programme for a period of at least six months. For this reason, the Promoter reserves the right at any point to: a) Disqualify participants who tamper with the programme or in some other way, do not meet the requirements of these Terms & Conditions. b) Cancel, modify or suspend the programme should it not be capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of the programme.
The benefits and points awarded within the programme are not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason a benefit is not available, the Promoter reserves the right, at its sole discretion to substitute that benefit or element of it for another of equal or greater value.
The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this programme or accepting or using the benefits, except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.
The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances.
All personal data supplied for an account will be used for the purpose of the Programme and for research and analytical purposes by the Promoter or any agent or supplier appointed by the Promoter as processor to assist – on behalf of KIKO - with running the programme. Personal data will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy,
If any part/s of these Terms & Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
By creating an account, you will be deemed to have agreed to be bound by these Terms & Conditions.
These Terms & Conditions are governed by the Italian law or by the law based on the Member’s residence if so provided for by a mandatory law/legislation in the relevant territory/country. ------------------------------------------------------------
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